Dear Valued Customer,
Welcome to Gaura Krishna, where your satisfaction is our priority! We appreciate your support and want to ensure that every aspect of your shopping experience is seamless, including the returns process. Please take a moment to familiarize yourself with our Returns Policy for a hassle-free journey.
Eligibility for Returns
To guarantee a smooth return experience, please ensure the following:
- The item is in its original condition.
- In the unfortunate event of damage, kindly record a brief video while unwrapping the package to aid in our assessment.
Timeframe for Returns
You have a generous 7 days from the moment you receive your order to initiate the return process.
How to Return
- Connect with Us:
- Reach out by calling the number provided on our website.
- Share the reason for your return and attach clear pictures of the item, specifying the issue.
- Verification Process:
- Our dedicated customer support team will promptly guide you through the necessary steps, ensuring a swift resolution.
Shipping Your Return
- You, our cherished customer, are responsible for the return shipping cost unless the item has arrived damaged. In such cases, we happily cover the shipping fees.
Refund Method
- Your refund will be initiated promptly upon the safe receipt of the returned item.
When to Expect Your Refund
- Rest assured, your refund will be processed within 1-2 business days after we receive the returned item, making sure you’re not left waiting.
No Restocking Fees
We believe in transparent and fair transactions. That’s why we do not impose any restocking fees on returns.
Making Exchanges Easy
- Should you wish to exchange an item, simply return the original, and we’ll dispatch the replacement promptly upon receipt. Any additional payment required will be communicated clearly.
Dealing with Damaged or Defective Items
- Get in Touch:
- Reach out to our friendly customer support team.
- Share evidence of the issue via email, ensuring a quick resolution.
- Verification Process:
- Our team will promptly review the provided information, guiding you through either a refund or the replacement process.
Need Help? Contact Us!
For any assistance with returns or if you simply want to chat, our customer support team is here for you!
- Email: help@gaurakrishna.com
At Gaura Krishna, your satisfaction is our commitment. Thank you for choosing us for your shopping needs!